At IH, every piece is created slowly, with intention and care. We want you to feel connected to what you wear, but we also understand that sometimes adjustments are needed.
Timeframe
Our return and exchange policy lasts 30 days from the date of your purchase. After this period, we’re unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
Unused and in the same condition in which it was received.
Returned in its original packaging.
Accompanied by a receipt or proof of purchase.
Exchanges
We are happy to offer an exchange in the following situations, within 30 days of your purchase:
If your piece arrives defective or damaged.
If the size is not right and you would like to adjust it for a better fit.
Your first size exchange is free of charge.
For subsequent exchanges, the customer will be responsible for shipping costs.
To request an exchange, please email us at commercial.ihfashionbrand@gmail.com
Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within a few business days.
Please note:
Sale items cannot be refunded.
Partial refunds may be granted if an item is not returned in its original condition (not due to our error).
Shipping & Returns
To return or exchange your product, please contact: commercial.ihfashionbrand@gmail.com
Return shipping costs are the customer’s responsibility, except in cases of defective items or your first size exchange.
If a refund is issued, return shipping will be deducted from the total.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt without tracking.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account and credit card statement again.
Contact your bank or credit card company, as processing times may vary.
If the issue persists, please reach out to us at commercial.ihfashionbrand@gmail.com
Our Promise
Each IH piece carries time, craftsmanship, and meaning. If your garment does not feel right for you — whether due to size or comfort — we’ll do our best to make it right. Because honoring your journey also means honoring your experience with us.